Support

Emergencies

Call 911. During every travel the app carries the operator's name, vehicle, license plate and the traveler's location, to be read to a dispatcher.

A travel

Patron Support opens from the menu or from the travel itself. It covers travel cost, a lost item, a route concern, a cancellation and safety.

Cases are settled against the record of the travel. Anything that should not be settled automatically, including any matter of safety, is directed to a person.

A lost item

A lost item is reported from the travel in the Travel Log. The operator who drove the travel is contacted first; where that operator has finished for the day, the return is dispatched to the nearest available operator.

Payment

Every travel carries a receipt in the Travel Log stating the fare, the platform fee and the total charged. A disputed amount is examined against the record of what was charged.

A travel cancelled before the operator arrives is refunded in full. After arrival, a $3.00 arrival fee is retained for the operator. A travel already underway is settled through Patron Support rather than cancelled.

Operators

Payouts, qualification and insurance are handled on the operator side of the app, under Getting Paid and Documents.